1. Who We Are
Kalert is a multi-channel messaging platform built and operated by Kamak Paperless Ltd, a technology company registered in Ghana. Our office is at Anum Tessa Avenue, East Legon, Accra.
We provide businesses and developers with tools to send SMS, Email, and WhatsApp messages at scale, manage sender identities, run campaigns, and track delivery through our platform and API.
When this policy says "Kalert", "we", "us", or "our", it means Kamak Paperless Ltd acting as the operator of the Kalert platform at app.kalert.net.
2. What We Collect
Account information
When you sign up, we collect your name, email address, phone number, and a hashed version of your password. If you represent a business, we may also collect your company name and billing address.
Usage and platform data
We log the actions you take inside the platform: messages sent, campaigns created, templates saved, API keys generated, webhook configurations, credit purchases, and scheduled sends. This data lets us show you your history and generate usage reports.
Message content
To deliver your messages, we process the content you compose and the recipient lists you upload. We store this for delivery, retry, and audit purposes. We do not read or analyse message content for advertising or any purpose beyond delivery and compliance.
Delivery and event data
Delivery providers report back events like sent, delivered, bounced, and complained. For email, we may track opens and link clicks if that feature is enabled on your account. This data is attributed to your messages and shown in your dashboard.
Device and session data
We collect standard server logs including IP addresses, browser type, and timestamps. We use session tokens stored in cookies to keep you logged in. We do not fingerprint devices or build advertising profiles.
3. How We Use It
Delivering messages. Your message content and recipient data are used solely to dispatch messages through the channels you select and to report delivery status back to you.
Running your account. We use your account information to authenticate you, process credit purchases, send you receipts, and respond to support requests.
Improving the platform. Aggregated, anonymised usage data helps us understand which features are working well and where we should focus development.
Security and fraud prevention. We monitor for unusual activity, abuse of our sending infrastructure, and attempts to bypass rate limits or sender verification.
Legal obligations. We may process data to comply with Ghanaian law, respond to lawful requests from authorities, or enforce our Acceptable Use Policy.
4. Message Data and Your Recipients
When you upload a contact list or type in a recipient address, you are providing us with personal data that belongs to a third party. You are responsible for having a lawful basis to message those people, whether that is consent, a legitimate business relationship, or another ground recognised by applicable law.
We act as a data processor for that recipient data. We will not contact your recipients for our own purposes, sell that list to anyone, or use it to build profiles outside of your account.
Suppression lists, unsubscribes, and bounce records are kept so we can honour recipient opt-outs and protect the deliverability of our platform for all customers.
7. Data Retention
We keep your account data for as long as your account is active. Message logs, delivery events, and campaign records are retained for 12 months by default, after which they are deleted from our primary systems.
If you close your account, we delete your personal data within 30 days. Some records may be kept for a longer period where we have a legal obligation to do so, for example tax and invoice records which we keep for 7 years under Ghanaian law.
Suppression and unsubscribe records are kept indefinitely to protect your recipients from being contacted after they have opted out.
8. Security
We use industry-standard measures to protect your data: TLS for all data in transit, encryption at rest for sensitive fields, hashed passwords, and role-based access controls within our infrastructure.
API keys are hashed before storage. Webhooks are signed with an HMAC secret so you can verify that requests originate from Kalert.
No system is completely immune to risk. If you discover a security issue, please report it to service@kamakgroup.com and we will respond promptly.
9. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete data.
Deletion
Request that we delete your personal data, subject to legal retention obligations.
Restriction
Ask us to stop actively processing your data while a dispute is resolved.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing based on legitimate interests.
To exercise any of these rights, email service@kamakgroup.com from the address associated with your account. We aim to respond within 30 days.
10. International Data Transfers
Kamak Paperless Ltd is based in Ghana. To operate the platform, we use third-party services that may process data in the United States, the European Union, or other jurisdictions. Where data is transferred outside Ghana, we take steps to ensure adequate protections are in place through standard contractual clauses or equivalent mechanisms.
11. Children
Kalert is a business platform and is not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has created an account, please contact us and we will delete it promptly.
12. Updates to This Policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top. For significant changes that affect how we handle your data, we will send a notice to the email address on your account at least 14 days before the change takes effect.
Continuing to use Kalert after a policy update takes effect means you accept the revised terms.
13. Contact Us
If you have any questions about this policy or want to exercise your rights, get in touch with us:
Kamak Paperless Ltd